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Navigating the SEND system alone? Need support and advice?

Family Matters is a service for parents in Richmond and Hounslow that provides practical support, advice and information to families with Disabled children and/or young people with additional needs. We will help you navigate difficult circumstances and support you to come up with solutions through:

  • 1-2-1 meetings with an advisor who will listen to and work with you to address your needs
  • Information on activities, services & behaviour strategies
  • Online and in-person workshops on common issues/topics

This film was co-created with Richmond Foundation, our funding partner. To learn more about the foundation, follow @wearerichmondfoundation on Instagram, Facebook, LinkedIn, and YouTube.


We will support you to:

  • Share your worries and experiences in a non-judgmental setting
  • Identify what is working and what is not working
  • Focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Access information on activities and services 
Image of a young mum wearing a cream jumper holding onto her daughter who is sitting on top of a play house in the garden. The daughter had pig tails with green bows and is wearing a black jacket.

“Ruils has become like another member of our family. From advice about what support was available for our family’s evolving needs, sign-posting for specialised issues, providing a sympathetic ear, to giving us the opportunity to meet an incredible Befriender, we could never thank you enough for all that you do.”

Jess, Family Matters client


Referral Form

To make a referral to our Family Matters service or to self refer to the service please complete our referral form and send to the team.

Please note that Family Matters is a term time only service.

Any referrals made in the school holidays will not be reviewed until term time resumes.

Get in touch

Image of a woman with light brown skin with long black wavy hair and brown eyes. She is wearing a grass green jumper.

Surabhi Dhondiyal

SEND Family Matters Advisor (Richmond)

Image of a woman with light brown skin, dark brown should length straight hair and dark brown eyes. She is wearing stud earrings and a navy and pink spotted top.

Alka Tripathi

SEND Family Matters Advisor (Hounslow)

Image of a white woman with medium brown straight hair and light brown eyes. She is wearing a slate blue blazer and a silver necklace with a round ring on it.

Martha Fong

SEND Family Matters Advisor (Richmond)


Family Matters is funded by:

  • The navy blue Hampton Fund logo with a navy blue and green tree on the lefthand side
  • Logo that reads "Funded by Richmond Foundation" with an abstract green grid of shapes next to it
  • The BBC Children in Need logo with a yellow bear on the lefthand side.
  • Heathrow Community Trust logo with purple icon next to black text