We found the advice Ruils gave us regarding insurance and payroll and interviewing procedures and SDS/benefits enormously helpful and the regular newsletter was a source of useful information and comfort, making us feel less isolated. We were greatly impressed with the quality of advice and support we received from Ruils and we know we would have found it much harder to care for Mum in her own home without the service Ruils provides."
“In realising every word counted I can only thank you for your stalwart, professional support. It was very nice meeting you!”
“Thank you so much again - being at home was the best place for my father Direct Payments made a huge difference to his happiness and personal welfare.”
“Options is wonderful information that I needed to know”.
“Your services are most commendable. We would most certainly recommend the services to others.”
“excellent service and a great help when one is stressed to get a PA I would always use them and recommend them to others”.
“The service from staff was superb.”
"We couldn't do without your services - we are most grateful for all that is being done for us. Thank you”.
“I find SDS innovative than previous systems - glad it is introduced it keeps me more in control of my own needs.”
“The young lady who came to see me was most polite and VERY helpful and explained everything to me”.
“Advisors have visited me in my flat and they are helpful and pleasant at all times”.
Feedback from other groups:
"I wish to convey my appreciation for your Options publication which you regularly send me for the forum members. This booklet is one of the best I have seen for clear understandable information. All details given are the best communication of facts for the people who need it most in the areas of life that present such as the difficulties when dealing with the bureaucracy of funding and the qualifying requirements. Congratulations in superb contents of a first class publication. Long may you continue."
Jan Marriott , Richmond upon Thames Forum for Older People