Staff Team
Cathy Maker
Contact Details
Chief Executive cathymaker@ruils.co.uk 020 8831 6083
About Me
I oversee the services and projects that Ruils run and make sure that we are delivering the services that our clients want and need. I have been with Ruils in various roles for 16 years now and have been working with a great team of trustees, staff and volunteers to develop services that support individuals to live the life of their choice. My background is in Health Psychology and I have worked in the private medical health sector as well as being a recruitment consultant. I have two teenage boys and spend a lot of time ferrying them around or standing on the side of football and rugby pitches. I love reading and walking and travelling to new places.
Paula Buckton
Contact Details
Adult Team Manager paulabuckton@ruils.co.uk 020 8831 6088
About Me
I joined the Ruils team in 2011 as a Support Planner and Broker for Self Directed Support in Richmond. At the same time I worked as a supervisor for Bluebird Care, a home care agency, setting up new care packages and supervising carers. My background before that was in retail marketing in the food industry. I joined Ruils in a full time role at the beginning of 2013 working on many different projects including Pooling Budgets and developing the find-a-pa website. I now manage the adult services team which includes our volunteer befriender service, community activities, Pathways benefits and housing advice service and the Direct Payment Support Service, which provides information advice and support for individuals to choose and organise their care. I have lived in Twickenham for almost 30 years and know the area well, but originally I am from Leeds, and like most northerners, I call a spade a spade. To keep fit I row and cycle and my trusty bike is my main way of getting quickly around the Borough.
Sue Hollins
Contact Details
Children's Team Manager suehollins@ruils.co.uk 07495 966705
About Me
I am delighted to have just joined Ruils in May 2022 as the Children’s Services Manager. It’s clear to me that our Children’s Services are run by very dedicated and committed individuals and I look forward to working with them, providing support and helping the team deliver the best services they can for children with disabilities and additional needs and their families. I previously worked for Age UK Richmond for 13 years, the latter part in service management, so I am looking forward to this new challenge and change of direction. Outside of work we have two daughters (both away at Uni) and various pets. I love swimming and dog walking in our beautiful borough.
Callum Harvey
Contact Details
Social Prescribing and Community Development Manager callum.harvey@nhs.net 07494176441
About Me
I joined Ruils in February 2020 as a Link Worker, previously working in an acute hospital setting providing information and support to people living with dementia and those caring from them. I started my career working in care homes, hospitals and rehabilitation settings before becoming an assessor for health and social care apprenticeships. From November 2022 I have become the lead for Social Prescribing and work alongside an amazing team to support our clients to engage with services and support in the community. I have always been passionate about person centred care and support. I am currently completing the London Loop, after successfully completing the Capital Ring. I love reading, spending time with friends and exploring new places.
Hallie Banish
Contact Details
Campaigns and Communications Manager halliebanish@ruils.co.uk 07908 616082
About Me
I joined the Ruils team in October of 2018 to help coordinate FriendBee, our SEND Befriending Service and have now stepped into the Campaigns and Communications Manager role. I have previously worked as a fundraiser and project manager for several charities in London and the US. I am passionate about eliminating the stigma surrounding disability and look forward to working alongside the disabled community in Richmond to change how disabled people are viewed. In my spare time I enjoy water colouring, travelling, and going to West End shows.
Carolyn Jones
Contact Details
Community Fundraising Manager carolynjones@ruils.co.uk 020 8831 6083
About Me
I joined Ruils in 2016 as our first dedicated fundraiser, at a time when council funding was being cut and Ruils was passionate about continuing to provide services to local disabled people. We don’t receive any council funding for our children’s services, so I arrived with a clear task. Before having children, I worked as Assistant Director of Fundraising at Barnardo’s. Being the only fundraiser at Ruils is very different! My day might involve filling in an application for a big grant from Comic Relief, trekking the Thames Path for Ruils, carol singing at Richmond station or cheering marathon runners. I love the variety, and whilst I may be the only dedicated Fundraiser, the whole Ruils team gets involved in making sure our services are funded each year. I work part-time and my spare time sees me running (not that fast, sometimes for Ruils), swimming, reading, enjoying family & friend time and planning my next trip.
Bei Yang
Contact Details
Finance Officer finance@ruils.co.uk 020 8831 6083
About Me
I joined Ruils in December 2021 with over 20 years’ experience in financial management roles within the Not For Profit sector. I’m passionate about the charity and ensuring that the funding is spent in the most appropriate manner with the upmost benefit to our clients. It’s a great opportunity to work with such dedicated and friendly individuals and see the impact they are making across the local community.
Alex Hardy
Contact Details
SEND Advisor alexhardy@ruils.co.uk 07507 805 966
About Me
I joined Ruils in September 2014 as a SEND Advisor helping families move from Statements of Educational Need to the newly established Education Health and Care Plans. I have two children and have lived in Twickenham for almost 20 years. Before our first child arrived, I worked as a professional actor and I am more than happy to bore anyone who asks (and many who don't) with details of my adventures on stage and screen. Since 2006, I have been the full time carer for my son, Alfie. I am a born again fitness fanatic, occasional skydiver and Shakespeare obsessive.
Yolanda Bryant
Contact Details
SEND Advisor yolandabryant@ruils.co.uk 07498 906346
About Me
I started in Ruils in 2022 as a SEND advisor. I am very pleased to be part of our dedicated Children’s team and also really enjoy being part of the wider Ruils team, providing joined up support to meet the needs of parents of children with special educational needs and disabilities.
Rachelle Taylor
Contact Details
FriendBee Coordinator rachelletaylor@ruils.co.uk 07508 022431
About Me
I joined Ruils in February 2020 as a Social Prescribing Link Worker. I have now transitioned to the role of Friendbee Coordinator. In the past, I was also a befriender with Ruils, which has given me first-hand experience of the role. My own experience as a carer and previous role supporting children with SEND, has led me to be passionate about empowering people to take control of their lives and live independently. I believe everyone should feel they have choices and have opportunities to be involved in their community. Personally, I enjoy spending time outside, reading, and baking. I also love musical theatre and occasionally perform myself.
Alka Tripathi
Contact Details
Family Matters Advisor alkatripathi@ruils.co.uk 07376 354638
About Me
I joined the Ruils in April 2019. I run Hounslow Family Matters and support families who have children with special needs. Prior to this, I spent 13 years working with Mencap in a similar field in Ealing, Hounslow and Hillingdon. In between, I also had a brief stint in Mumbai, India working for a charity supporting entrepreneurs from small towns. I have a Master’s degree in Psychology. I like travelling, playing badminton and going on long walks. I am very excited to be a part of the Ruils team to support families in the community.
Martha Fong
Contact Details
Family Matters Advisor marthafong@ruils.co.uk 07944 902 794
About Me
I had the privilege of joining the Ruils Family Matters team in December 2020. My role as Parent Support Worker seems a logical progression from many years spent as a registered childminder, community volunteer and parent to three children. I hope my experience of raising an autistic child will be reflected in offering a dedicated and compassionate service for families of children with additional needs. I love reading, dancing (in my sitting room), learning more about neurodiversity and human evolution and baking for family and friends.
Surabhi Dhondiyal
Contact Details
Family Matters Advisor surabhi@ruils.co.uk 07376277779
About Me
I have worked at Ruils since 2010 and loved every manic minute of being part of a team of passionate and dedicated individuals. I am a parent to a 15 year old with additional needs and my work has invariably been both a professional and personal investment. I started out as an ILA, moving to person centred transition planning, running the SEND pilot for Richmond and when it was all over, taking a hiatus from work for a couple of years and moving to a remote town in Canada with winters of -40 and magnificent views of the aurora borealis! I am now back at Ruils and work for the Family Matters project providing information and support to families in Richmond. My free time is spent being a taxi service to my kids, reading tomes and writing notes to myself!
Sue Robson
Contact Details
SEND Transition Advisor suerobson@ruils.co.uk 020 8831 6413
About Me
I joined Ruils in July 2014 to continue co-ordinating the Sitting and Befriending Service when the Three Wings Trust sadly closed and this part of the operation was transferred to Ruils. I had been running the service for 9 years in which time it has grown from supporting just a small number of families with a handful of sitters/befrienders to now supporting over 80 families with more than 40 sitters/befrienders. I am delighted that Ruils embraced the service - personally, to be part of a dynamic and supportive team - and that families with children and young people with disabilities in the Borough will continue to benefit from the service. I am married with 3 children and my youngest, Sophie (now 16) is disabled. It was having Sophie that inspired me to pursue this career after an earlier career in computer technical support. Outside of work I love yoga and go dancing once a week which is based on Strickly ! At home, I enjoy reading and have discovered Kindle. I also love watching all the junk TV that my husband hates.
Tora Sykes
Contact Details
Children’s Team administrator ToraSykes@ruils.co.uk 020 8831 6083
About Me
I joined the Ruils team in June 2019 to provide administrative support to the children’s services team. My role here involves coordinating workshops on a wide variety of topics of interest to our clients, as well as supporting the team in the day to day running of our services for families across Richmond, Hounslow and Kingston. My background is in public and media relations and I have previously worked with a number of charities in the health sector as well as the Department of Health and Home Office. I have two young children and spend a lot of time in my other role as chief taxi driver! I’m a keen pianist and love musical theatre, dining out and entertaining. I’m delighted to have joined a charity helping individuals to live more independently and look forward to developing our services further .
Lucy Goy
Contact Details
Adult Services Office Administrator ruilsadmin@ruils.co.uk 0208 831 6083
About Me
I joined the Ruils team in September 2018. I work as the Adult Services Office Administrator and enjoy helping the team with the day to day running of their services. I’ve previously worked in administrative roles and understand it’s important to be organised and accurate. I have two children who keep me busy, I also enjoy reading and cooking for friends and family.
Emily John
Contact Details
Caseworker, Pathways emilyjohn@ruils.co.uk 07951 773 593
About Me
I joined Ruils in October 2019 and I work on the Pathways service as a caseworker. This project provides advice and advocacy on benefits, housing and social care. Since starting at Ruils, I have learned that the benefits and housing system can be a complete minefield to navigate. I hope this service can therefore provide people with the support and confidence they need and deserve. Prior to Ruils, I graduated in 2018 with a degree in history and philosophy. However, I’ve always been passionate about following a career path that would enable me to contribute positive change to people’s lives. Having said this, I am no stranger to the voluntary sector! I have volunteered abroad in hospitals and I have also been a part of multiple fundraising events during my educational years. The things I love most in life is good coffee, my dog, family, friends and travelling!
Georgia Wukovich
Contact Details
Trainee Caseworker, Pathways georgiawukovich@ruils.co.uk 07534 500153
About Me
I joined Ruils in November 2023, to work alongside Emily on the Pathways service. Over the next 18 months I will be learning to advise and advocate for clients with housing, welfare benefits and social care needs. I previously studied social care, and have had personal experience caring and advocating for people with SEN and disabilities. I am looking forward to utilising my personal experiences and education to help the wider community. In my spare time I enjoy west end musicals, and one day hope to star on the Great British bake off.
Gary Williams
Contact Details
Community and Volunteer Manager garywilliams@ruils.co.uk 020 88316083
About Me
Having been volunteering for a year with Ruils since the beginning of the pandemic, I was encouraged to apply for the Community and Volunteer Manager position. Up until that point I had worked in the commercial media sector for Reuters and Bloomberg. I had had a great career at these two fantastic companies, but had reached a stage of my life where I wanted a completely new challenge and to give back to my local community in a way that helped enriched people’s lives. My time as a volunteer had open my eyes to what a secret gem of a charity Ruils is. Ruils do incredible work in the community supporting disabled children and adults and the elderly to live independent lives. My work as Ruils’ Community and Volunteer Manager enables me to facilitate the delivery of a Befriending service, as well as a multitude of activities that include a theatre workshop, an allotment, a creative writing group, wellbeing walks and others as well. And the cherry on the cake, after 25 years of trains and tubes in Central London, I have a 10 minute walk to work!
Euan Carter
Contact Details
Community Connector euancarter@ruils.co.uk 07535 142978
About Me
I came to Ruils just after the peak of the COVID-19 pandemic in September 2020. I work across a number of projects, primarily focusing on our Befriending+ and Active from Home services but also supporting our Core20 and Health In Your Hands projects. Each of these work to enable people in the borough to live the rich and independent lives that they deserve – something of which I’m immensely proud. I was born and grew up in Kingston, and stayed there while I studied Latin and Ancient Greek at University College London. Before joining Ruils, I was living and working in a small city in Japan as a high school English teacher. When I’m not out and about exploring somewhere new, you’ll most likely find me enjoying classic movies, reading sci-fi or horror stories and trying not to mess up a needlessly complex meal (with varying degrees of success)…
Charlotte du Toit
Contact Details
Direct Payments Support Service Manager charlottedutoit@ruils.co.uk 0208 831 6088
About Me
I’m delighted to be a part of the Direct Payment Support Team here at Ruils. In my position as Direct Payments lead, I am very keen to meet and speak with clients to ascertain their needs and aid in their ability to take control of their care and support. Having studied Health Psychology and worked for the NHS for a number of years, I aim to ensure I use this knowledge to add depth to my role. In my spare time I enjoy walking around Richmond Park and spend most weekends out and about with friends and family trying to track down the perfect Sunday Roast.
Carla Gomes
Contact Details
Independent Living Advisor - Richmond carlagomes@ruils.co.uk 0208 831 6088
About Me
I joined Ruils Direct Payment Team as an Independent Living Advisor in the beginning of July 2022. I came from a huge Multinational Family with various degrees of challenges, we spent a lot of time with my grandparents in Portugal, where being different was the normal. They always pushed us to be the best we could be and achieve full potential regardless of race or ability. As an adult I balanced successful careers within Hospitality Project Management, Banking and Teaching with Fostering, I have been providing Young People with a home, mentoring and advocacy for over 30 years. During Lockdown I started volunteering full time with The Works of Love at The Vineyard, The People Hive and Makers United, the buzz that you get from helping others help themselves is second to none. Enabling people to exceed expectations, beat the odds and thrive is my goal.
Josie O'Connell
Contact Details
Independent Living Advisor - Richmond josieo’connell@ruils.co.uk 07956 970 641
About Me
I joined Ruils in July 2023 as an Independent Living Adviser in Richmond. I’ve always had a passion for supporting people and my background in community work and volunteering has helped me explore this passion and get the experience I need to support residents confidentially. Outside of work I enjoy going swimming and spending time with friends and family.
Neda Anderson
Contact Details
Payroll & Managed Accounts Administrator - Richmond payroll@ruils.co.uk 0208831 6088
About Me
I joined the Ruils team in April 2021. My position involves administering payroll for the FriendBee service, and managing accounts for the Direct Payments team. I previously worked for a small, grass-roots children’s charity, and discovered a love for working in the third sector. Ruils is full of people who share the same ethos and so much more - I’m thrilled to be part of it. Music is very important to me, and I love going to live events.
John Ryall
Contact Details
Independent Living Advisor - Wandsworth johnryall@ruils.co.uk 07494 176573
Dana Osborn
Contact Details
Independent Living Advisor - Wandsworth danaosborn@ruils.co.uk 07495 794796
Hayley Duggan
Contact Details
Payroll Administrator - Wandsworth hayleyduggan@ruils.co.uk 07930 659760
About Me
I joined Ruils in November 2021 to cover the Payroll Service for Richmond whilst my colleague was on maternity leave. I have over 10 years payroll experience but have never worked in the third sector before. I am thoroughly enjoying learning about direct payments and how it enables people to live more independently. Since my colleague has returned from her maternity leave, I have been given the opportunity to administer the Payroll Service for Wandsworth. The process is just beginning and I’m excited to continue helping clients to meet their needs as employers. In my spare time, I enjoy going on walks with my dog Bailey.
Trystan John
Contact Details
Digital Projects Coordinator trystanjohn@ruils.co.uk 02088316083
About Me
I joined Ruils in May 2021 as an Office Administrator. As a recent university graduate I am looking forward to bringing the skills I developed there to assist the Ruils staff and gain new experience. In my spare time I’m usually playing video games, walking my dog, or turning my room into a jungle by filling it with houseplants.
Vicki Parfitt
Contact Details
Payroll Administrator - Direct Payments Support Service Richmond victoriaparfitt@ruils.co.uk 07494 176 471
About Me
I joined Ruils in July 2018 to monitor the accounts for the Direct Payments service, since then I have taken over the Payroll Service. I have a lot of experience with Direct Payments and accounts, and I am thoroughly enjoying administering the Payroll Service, liaising with clients, their PAs and HMRC. Direct Payments allow clients choice and control over who provides support within their home and I enjoy the empowering independence we give back to our clients. I like to spend time with family and friends and I enjoy relaxing in my garden with a good book and a coffee.
Sam Charles
Contact Details
Lead Link Worker - Social Prescribing (Richmond PCN) sam.charles@nhs.net 07494176652
About Me
I joined Ruils in February 2020 as part of the new Social Prescribing Team. Having a solid foundation in customer focused, service environments has given me the opportunity to work in different sectors, enabling me to transfer knowledge and skills to these roles and in turn gain new ones. Working and volunteering within tourism, hospitality, healthcare and the voluntary sector has given me a diverse and varied background. Most recently I have been supporting services within a local mental health charity and navigating my own health challenges. I am thrilled to be a part of this new service within a team that makes a real difference in our community and empowers people to best live the life they wish for themselves. Living locally with my partner, I enjoy cooking (and eating!), yoga and reading.
Asimah Haji
Contact Details
Link Worker - Social Prescribing asimah.haji1@nhs.net 07494176622
About Me
I joined Ruils in March 2023 as a Social Prescribing Link Worker. I’ve been a Ruils befriender since June, 2022. I am also a trainee counsellor and can envisage skills learnt in counselling being used in handling referrals for social prescribing where active listening with empathy and non-judgment are important as well as acknowledging client/patient autonomy and agency. I’ve lived in Twickenham for over two decades since moving here from Pakistan where I was born and grew up. I have also lived in Saudi Arabia for a couple of my teenage years. I am mum to a 6 year old, 16 year old and 19 year old so life comes pretty fast at me. I love reading and buying books, which I believe are two entirely different hobbies and I love the sea.
James Riding
Contact Details
Link Worker - Social Prescribing (Richmond PCN) james.riding@nhs.net 07904 487771
About Me
I was delighted to join Ruils in January 2021 as a Social Prescribing Link Worker. Previously I have worked for many years as an Employment Specialist and Advisor within NHS Community Mental Health Teams in Richmond and Twickenham, supporting and advising people with Mental Health and other disabilities into jobs and sustaining work and education. I worked as a learning support volunteer teaching English and mentoring refugees and asylum seekers in Kingston as well as an IT support consultant and had an enjoyable spell working and living in France and the Netherlands. I have an interest in psychotherapy and would like to build and develop and use skills in psychological wellbeing. I enjoy sport including tennis and rowing and am an avid film fan.
Jenny Strickland
Contact Details
Wellbeing Coordinator & Lead Link Worker - Social Prescribing (Hampton & Teddington PCN) jenny.strickland1@nhs.net 07495 966881
About Me
I was delighted to join the Ruils team in January 2021 as a Link worker. After graduating with a degree in Psychology, with a key interest in Neurology and Clinical Psychology, I went on to a support worker position within a care agency. Following this I worked in schools and activity clubs for children in a variety of roles including Learning Support Assistant, Coach and Student Therapeutic Play Practitioner. Additionally, working in a busy GP surgery, and as a Listening Volunteer for the Samaritans has led me to seek a role which is person-centred, holistic, and promotes positive mental health and wellbeing, which I feel this role encapsulates perfectly. In my spare time you will probably find me baking or bopping along to music.
Lucy Bish
Contact Details
Lead Link Worker - Social Prescribing (East & West Twickenham) l.bish@nhs.net 07376 331006
About Me
I am delighted to be part of the Ruils Team for Social Prescribing. Having lived near and visited Richmond nearly all of my life, it is an honour to now work as part of the community and bring attention to all the wonderful services available here. I believe passionately in giving people time and space to talk about what is important to them, lending a listening ear to those who need it most in order to connect and work together to improve their overall health and wellbeing. I also thoroughly enjoy my role as a Befriender for Ruils and in my spare time I can be found doing this too. I am also an avid music lover, gig-goer and art/ food enthusiast! I love to travel and have new experiences and meet new people all over the world.
Susie Paget
Contact Details
Link Worker - Social Prescribing (Richmond PCN) susie.paget@nhs.net 07960 145293
About Me
I was delighted to be offered the role of Social Prescribing Link Worker with Ruils and am looking forward to working with people in the community and being part of such a dedicated staff team. I have had a varied career, most recently working in Adult Social Care and I particularly enjoy working collaboratively with people, helping in identifying strengths and building on previous positive coping strategies. I would describe myself as an active person and love swimming, cycling, yoga, walking, badminton and running. I have also recently discovered the joy of open water swimming and sharing some of my exercise with the ducks and swans in the River Thames!
Annie Gibb
Contact Details
Link Worker - Social Prescribing Annie.Gibb@nhs.net 07960 145288
About Me
I am delighted to have just joined the Social Prescribing team. What drew me to Ruils was experieincing the care and support I have received in supporting my elderly parents and I am inspired by how the Ruils services in the community empower individuals to live independently. In my free time I am kept busy supporting my parents and walking my dog and chauffeuring my teenage son.
Leila Quinney
Contact Details
Link Worker - Social Prescribing l.quinney1@nhs.net 07494 176 527
About Me
I was excited to join the Ruils team in January 2023 as a Social Prescribing Link Worker. I really enjoy working with people to identify what matters to them and supporting them to achieve their own goals. I have put this into practice as a Wellbeing Worker, Youth Support Worker, Learning Support Assistant and Personal Assistant. I have also trained as an Occupational Therapist, which provided me with an important insight into the different ways of promoting the independence of people with a range of disabilities. I really believe in the unique value of non-medical community services for improving health and wellbeing, and I look forward to supporting clients to benefit from them.
Shelby Coulborn
Contact Details
Lead Link Worker - Social Prescribing (Hampton & Teddington PCN) shelby.coulborn1@nhs.net 07494 761837
About Me
I was excited to join the Ruils team in March 2023 as a Social Prescribing Link Worker. I really enjoy working with people to identify what matters to them and supporting them to achieve their own personal growth and development. I have put this into practice as a Community Link Worker within the Criminal Justice System. I have also trained within a Criminology background and currently working towards a Psychology and Mental Well Being Masters, which provided me with an important insight into the different ways of promoting the independence of people with a range of backgrounds. My passion is to support individuals with growing their self-esteem and independence when someone is needing it the most, I look forward to supporting all client on their journey.
Lily Bell
Contact Details
Link Worker - Social Prescribing lily.bell@nhs.net 07904 487887
About Me
I was delighted to join the Ruils team as a Social Prescribing Link Worker in June 2023. Having grown up in Twickenham, it is an exciting opportunity to give back to the local community. I have always worked in the health and care sector, starting by working in a pharmacy when I left school, and more recently, working as a domestic carer. It is extremely rewarding to be able to give more to clients and help them live their lives more independently and with access to all the support we are able to offer within the local area. In my spare time, I am found making memories with my two young children.
Maryam Hussain
Contact Details
Link Worker - Social Prescribing Maryam.Hussain53@nhs.net 07494 891599
About Me
I’ve had the privilege of starting Ruils in June 2023 as a Social Prescribing Link Worker. I have a passion for helping others as well as having the ability to put a smile on one’s face, which is very rewarding for me. As a psychology graduate, I’ve always had an interest in people and being able to give the right support and guidance to support others with their journey in self-development. I’ve always wanted to make a difference in peoples lives for the better, and Ruils have given me the opportunity to do just that. Outside of work I love spending time with my loved ones, they mean the absolute world to me! I also love going on long walks in nature which I find very relaxing, going shopping as well as brunch and also reading poetry books. I absolutely love content creating such as taking pictures/videos of places and people that are meaningful to me!
Llewelyn Samuels
Contact Details
Managed Accounts Administrator - Wandsworth llewelynsamuels@ruils.co.uk 07495794798
About Me
It’s a pleasure joining the Wandsworth Direct Payments Team in June 2023. My role involves payments and account management and this is something I enjoy doing. I have worked in different financial organisations in the past and I am here now with a wealth of experience to help people enjoy their independent lives and also contribute to the continued success of Ruils.
Isobel Street
Contact Details
Link Worker - Social Prescribing Isobel.street@nhs.net 07947 603372
About Me
I joined Ruils in July 2023 having spent most of my career in education, mainly working in pastoral support, particularly at SEN specialist schools and with early years, most recently at a forest nursery school for children. I have a degree in History and Heritage Management and I’m a qualified Massage Therapist and Reflexologist. Therapeutic roles have included volunteering giving massages to the homeless and the elderly. Having struggled with dyslexia and dyscalculia at school, and later as an adult with ADHD, I have the experience of living with a hidden disability. My motivation in joining Ruils is to make a real difference to people’s lives and enable them to widen their life choices. I feel proud to have joined the team at Ruils. When I am not working, I enjoy doing yoga (preferably in the park), reading, poetry, walking, or singing with my choir.
Clare Diller
Contact Details
Care Coordinator (Teddington PCN) clare.diller@nhs.net 07535 364348
About Me
I was excited to be appointed Independence Coordinator and join the Ruils team in June 2021. This is a new project where professionals from primary care, social care and community services work together in a more proactive coordinated way to improve the quality of care and boost outcomes for people in the local community. My background over the past 20 years has been in schools and social care, working alongside other professionals supporting and empowering families to facilitate change using a holistic approach. In my spare time I like to take my dog on long walks and spend time with the family. At the weekends you can often find me sat on the sofa watching football, F1 or rugby!
Dom McFall
Contact Details
Care Coordinator (Richmond PCN) dom.mcfall@nhs.net 07415 709843
About Me
In July 2023, I was delighted to join the Ruils Proactive Anticipatory Care (PAC) team as a Care Coordinator in the Richmond PCN. My background is quite diverse but the PAC Care Coordinator role utilises many of the skills I’ve learned along the way. I worked as a live-in carer for a year when I first moved to the UK. In South Africa, I was Operations Coordinator at a vegan cosmetics company and Research Assistant at a renewable energy fund. As a student, I was involved in awareness raising, event planning and fundraising for a number of causes, including LGBT and anti-GBV initiatives and a stem-cell donor recruitment NPO. In my spare time, I enjoy going to concerts, knitting or exploring my new home of London.
Ella Jagusiak
Contact Details
Care Coordinator (Hampton PCN) ella.jagusiak@nhs.net 07415 709830
About Me
I joined Ruils in 2023 as a PAC Care Coordinator. My country of origin is Poland, where I earned Master’s Degree in Applied Clinical Psychology. I have worked for several years in a hospital setting with people who suffered stroke or brain injury and also as a CBT psychotherapist. After moving to England I was learning new skills through employment in Hospitality, Customer Care and Retail Administration. I feel privileged to be able to contribute to wellbeing of community members and work along people who are so dedicated and passionate. In my free time I love reading, socialising, traveling and learning about different cultures.
Wendy Hooper
Contact Details
Care Coordinator (West Twickenham PCN) wendy.hooper4@nhs.net 07415 709842
About Me
I joined RUILS in July 2023 as a PAC Care Coordinator covering the West Twickenham area. My background has been both clinical and administrative. I graduated as a qualified nurse (RGN) with a BSc Hons Degree and nursed in both public and private sectors. From there I moved on to various roles in the Department of Health, working on medically related policy and later, the Department for Education working on policy surrounding Children in Need and Families. I took a career break to bring up 4 very active children, thankfully all now young adults, and felt it was a great time to get back to my first love of working with people and managing their care in a truly holistic way. I love music, especially Soul & R&B, pottering in my garden, spending time with my family and keep fit classes at the gym, when time allows!
Etan Brady
Contact Details
Link Worker (Kew, Sheen & Barnes PCN) etan.brady@nhs.net 07983604168
About Me
I joined the Social Prescribing team at Ruils in September 2023, after being made aware of the amazing work they do through a friend. Whilst my background is not the most conventional path into this role, having spent the past 6 years working in Advertising, I love listening to people and problem solving and wanted to do a more meaningful job that makes a difference. Having family members with disabilities and mental health issues has shown me the importance of community and having a good network around you, so I really believe in the work Ruils does and am excited to be part of their journey. In my spare time I love pottering about London, seeing friends, visiting galleries, finding new places to eat and binge-watching Real Housewives.
Chloe Wells
Contact Details
Link Worker chloe.wells15@nhs.net 07947 603342
About Me
I joined Ruils in November 2023 as one of the Social Prescribing Link Workers. I previously worked as a GP receptionist for 4 years which allowed me to see the positive impact Social Prescribing can have on both patients and doctors. My favourite parts of working at the surgery were building relationships with patients and actively listening to try to come up with the best solutions to their problems. I felt progressing to Social Prescribing would allow me to become more active with patient care. Alongside my role at the GP surgery, I completed a foundation course in Counselling and Therapy which I feel really helps me in my current role. I have also been part of the volunteer team at Ruils helping at the Art Club.
Jim Brady
Contact Details
Link Worker - Social Prescribing (East Twickenham PCN) jim.brady1@nhs.net 07960145242
About Me
I was delighted to start at Ruils in December 2023 as a Social Prescribing Link Worker. I previously worked as a GP Receptionist for over 2 years and learnt more about the role of social prescribing and what it entails through working closely with the Link Worker there. Working for the GP surgery has shown me many barriers that GP Surgeries face and how Social Prescribing can help to alleviate some of the strain put on GP’s by helping patients with their non-medical and social needs. As someone with dyslexia, dyspraxia and autism I hope to be able to help people like me feel empowered and confident to live independent lives in the East Twickenham area.
Harry Wilkinson
Contact Details
Care Coordinator (East Twickenham PCN) harry.wilkinson2@nhs.net 07415 709841
About Me
I joined Ruils in late November 2023 as the new PAC Care Coordinator for the East Twickenham PCN. I previously worked as a healthcare assistant in a rural hospital in the expansive and beautiful region of Otago, New Zealand. My background continues to extend to hospital work as before working in a rural hospital, I also worked as a healthcare assistant at a major metropolitan hospital. I have loved caring for people and this care coordinator role, I felt, was only a natural progression. Nonetheless, in my spare time I am a competitive rower, enjoy reading history and literature, collecting stationery and practising calligraphy. Finally, since I have moved to London from New Zealand, I will be taking advantage of the ease of travel and will explore extensively both the United Kingdom and abroad.
Kath Morton-Smith
Contact Details
Link Worker (Kew, Sheen and Barnes PCN) kath.morton-smith@nhs.net 07960 145 256
About Me
I had the pleasure of joining Ruils and becoming a Social Prescribing Link Worker in 2023. I look forward to supporting the Kew, Sheen and Barnes PCN and contributing to a well established social prescribing landscape across this community. I have experience of being a service user as I self-referred to Dose of Nature, a local charity that does 8 week prescriptions in nature, during the Covid-19 pandemic. I've also worked in Arts and Education for over 20 years, most recently as a creative producer for a local dance charity specialising in wellbeing and arts activities in the community. I have 3 children who are in their late teens/ early 20's who are now more or less independent. I enjoy travelling, swimming, walking and I fully intend to keep teaching yoga into my dotage.
Georgia Avid
Contact Details
PAC Care Coordinator (Kew, Sheen and Barnes PCN) georgia.avid@nhs.net 07572 587366
About Me
I joined Ruils in January 2024 and will be working in the PAC Team for the Sheen and Barnes area. I previously worked in education, social care and social work, and feel this experience will be transferable in my role as PAC Care coordinator. I feel passionate about advocating, empowering and supporting others during difficult periods of their lives. In my spare time I enjoy keeping active, going to gigs, and the theatre and love a good horror film.
Nora Kerezovic
Contact Details
Link Worker Nora.Kerezovic@nhs.net 07494 176677
About Me
Joining Ruils, as a Social Prescribing Link Worker, was a great start to 2024 for me. I had a magnetic pull towards the role and the charity – I’m in awe of its energy and ethos, whereby everyone strives towards making a positive difference to empower others, improve situations and the quality of people’s lives. My background is in publishing. I spent a decade working as an Editor for BBC Worldwide, then freelanced as a Writer on educational publications. As a storyteller at heart, it’s my ambition to be able to tell success stories from my role as a Social Prescribing Link Worker – being part of a chapter of change, for the better, in a person’s life. I enjoy spending time with my husband, daughter and son. I love socialising with my friends, creative writing, going for long bike rides, yoga and baking. I’ve got quite a sweet tooth!
Katy Stocks
Contact Details
Link Worker katy.stocks2@nhs.net 07960 145 228
About Me
I joined Ruils in February 2024 as a Social Prescriber, where I very much look forward to utilising skills I have learnt through mentoring and looking after children with Autism and Mental health difficulties. I have lived in Richmond Borough my whole life so I am eager to link people up with the wonderful services we have here. I really enjoy helping people to become the best versions of themselves, through the person-centred approach which is at the heart of all Ruils' interactions with clients. Apart from my academic interests in the social sciences, I enjoy finding new restaurants, and trying to replicate their recipes (albeit with little success!).