Senior Caseworker (advice) – Pathways
Salary: £30,000 to £36,000 (depending on experience)
Hours: Full time, 35 hours per week (Monday-Friday)
Location: Teddington, London Borough of Richmond
Ruils is run by, and for, Disabled people. We exist to remove the barriers that prevent Disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.
Pathways is a specialised welfare advice service that provides information, advice, advocacy and representation for Disabled adults (over the age of 18) living in the Richmond Borough. We work with clients supporting them to navigate the complex Housing, Benefits and Social Care systems. In this role you would be providing information, guidance and advice to Disabled people and their families enabling them to have more choice and control over their lives.
We are also part of a larger network of Disabled-led advice services. Working together we have developed pathways for Disabled trainees case workers, collated data on Housing and Benefits issues and have fed into important consultations and campaigns.
This is a unique and rewarding opportunity for you to work one to one with clients to effect change, whilst also having a positive impact on the wider system.
We are looking for someone who:
- Will bring experience of supporting people with complex welfare, housing or social care issues,
- Is confident advocating on behalf of clients when needed,
- Has an understanding of the welfare benefits system, disability rights and the Social Model of Disability,
- Can break down complex information so it feels clear and manageable,
- Works in a calm, methodical way, keeping accurate records,
- Is compassionate, patient and values driven.
Duties and Responsibilities:
- Provide timely and accurate advice on welfare benefits, housing and social care to support Disabled people to live independently.
- Analyse clients’ situations, identify solutions and guide them through complex systems, signposting where appropriate.
- Work with clients on a short to medium term basis, helping with referrals, forms, letters, appeals and navigating processes.
- Support clients to gather evidence and prepare for Benefit or Housing applications and appeals, ensuring deadlines are met.
- Attend key meetings and appeals with clients, advocating for them and helping them put their case forward confidently.
- Develop accessible information resources (guides, bulletins) to help clients navigate health, care, benefits and housing systems.
- Build and maintain strong relationships with partners, contributing to forums, campaigns and shared problem solving.
- Provide supervision and support to trainee caseworkers, including induction, case file reviews and contributing to their development.
What we can offer you:
- A vibrant and interesting work environment – every day is different
- An experienced and supportive leadership team
- Training and development opportunities
- Flexible working
- Kind and caring colleagues who work as a team
- A cycle to work scheme
- An employee assistance programme (EAP)
To apply:
We operate a Guaranteed Interview Scheme, we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
To apply for the role please send your CV and covering letter outlining how you meet the key requirements for the role (as outlined above) to our HR consultant Kara Revill Revillconsulting@hotmail.com
You can download a full Job Description and Person Specification here.
Closing date: 17th April 2026
Interviews: Face to face interviews taking place during the week of the 19th May 2026
