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Not getting the benefits you think you are entitled to?

Our Pathways service provides information, advice, advocacy and representation for disabled adults (over the age of 18) living in the Richmond Borough. We can work with you to navigate complex information and address a range of issues, including:

Housing – help with rent arrears, disrepair, homelessness, re-housing, antisocial behaviour, disputes, challenging discrimination, adaptations, possessions, discretionary housing payments and others

Benefits – support for appeals and tribunals in relation to benefits such as Job Seekers Allowance, Universal Credit, Personal Independence Payments, Housing Benefits

Health and Social Care – advice around the health and social care system, community care charges, disputes with professionals and support for medical assessments

Image of pathways benefits advice case worker Emily sitting next to her client at a table in a meeting room. They are looking at a book that is sitting on the table next to a black laptop.

We can support you to:

  • Understand processes and timescales
  • Connect with other services, make referrals or write letters on your behalf
  • Complete forms and make requests for extended deadlines
  • Access information and resources (e.g. guides and top tips to enable you to access services yourself)
  • Gather necessary information and evidence including writing to GPs/other professionals
  • Prepare for appeals and attend meetings and tribunals with you and speaking on your behalf 

Our aim is to provide you with options, advice, information and guidance to empower you to access services. We work in a very personalised way to provide the support you need at a pace that suits you, step by step.

Please note our service is accessible for all, including Deaf or hearing-impaired clients and we can provide BSL interpretation in person or via Sign Live.

"The pathways service helped me so much in getting the grants and benefits I needed and was otherwise unaware that I was entitled to. These resources changed my life and enabled me to live a better standard of life. I was given a lot of support in shifting from hidden homelessness to independent living and for this I will be forever grateful."

Luna, Pathways client

image of Pathways Case Worker Emily and her client Luna standing in a meeting room

Bright orange, white and black Advice Quality Standard logo.

Advice Quality Standard

We hold the Advice Quality Standard for the Pathways Service, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality.


Get in touch

Image of a white woman with brown/blonde long straight hair, blue eyes and is wearing a black top with white polka dots.

Emily John

Lead Pathways Caseworker

Image of a white woman with long blonde hair and blue eyes. She is wearing a black top.

Georgia Wukovich

Pathways Caseworker