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Home > Our services > Adults > Compass: Navigating your care

Do you need advice on how to arrange your or your loved one's care?

If you are starting to think about getting help for your daily life, but are not eligible for financial help from the Council, you may be struggling to know where to start. Let us help!

Our Compass service can take the worry, headache and uncertainty out of setting up support for you or your loved one. Our packages are designed around common needs but our services are totally flexible and can be tailored for you as required.

Based on our local knowledge and many years of experience, our advisors will guide you through the available options, help you compare costs and choose and set up the right support.

Image of an elderly man sitting in a chair. In front of him is his wheelchair and kneeling next to him is his personal care assistant asking how she can support.

We can support you to:

  • Work out your needs and decide what type of help will work best
  • Prepare a budget & level of support that works for all the family
  • Choose the right people and services to give the best support
  • Conduct regular reviews to keep everyone working well together
  • Provide feedback to your family and friends if required
  • Organise practical things at home

Payroll support

If you employ a Personal (care) Assistant (PA) to support you, you may need help to manage their pay and tax. Our Payroll Service will support you by registering you with HMRC and get everything set up.

You tell us how many hours your PA has worked each month and we calculate the payments, including tax and National Insurance. We send you payslips for each PA monthly and a summary of tax due. We keep holiday records and can help with pensions advice and set up.

Image of a client and her personal care assistant the client is wearing a light blue jumper and the personal care assistant is wearing a dark blue T shirt. Both are laughing and facing the camera.

Susan has been my main Personal (care) Assistant since I left hospital in 2007. Ruils help me by running a very efficient payroll service for my team of PAs.

Lucy, Compass client


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