Our commitment to you

We will:

• Work with you at your pace, tailoring our service to your needs
• Treat you with respect, empathy and dignity
• Communicate with you in the way that works for you
• Listen to what you have to say and act accordingly
• Respond promptly and positively to all requests for information and advice
• Meet with you at a time and place where you are comfortable
• Treat your information sensitively and confidentially (we will not disclose your personal details to a Third party without your permission unless we are concerned that either you or someone else is at risk)
• Ask for feedback so that we can improve our services
• Always do our best to provide you with an excellent service
• If we are unable to help you, will try to find a service that can

We ask you to:

• Be polite and courteous to our staff, volunteers and trustees
• Provide us with accurate information and keep us up to date
• Keep your appointments and let us know if you can’t make it
• Understand that we don’t have a magic wand, but we will do our best to help you

Tell us what you think of our service:

We want to give you the best service we can.

If you have an idea for making our service better, a comment or complaint, please contact us at info@ruils.co.uk or call 020 8831 6083.