Out of Hours Support

Ruils is not an emergency service and we are unable to support if you need immediate help.

If you believe someone is at immediate risk please call 999.

If you need support outside of our working hours (Monday – Friday from 9am – 5pm) please get in touch with adult or children social services.

Social Services for Adults

Richmond:

• Telephone: 020 8891 7971, Monday to Friday 9am to 5pm
• Email: adultsocialservices@richmond.gov.uk
• Out of hours phone: 020 8744 2442, Monday to Friday 5pm to 8am and 24 hours at weekends and bank holidays
• Website: https://www.richmond.gov.uk/services/adult_social_care

Kingston:

• Telephone: 020 8547 5005
• Email: adults@kingston.gov.uk
• Out of hours phone: 020 8770 5000
• Website: https://www.kingston.gov.uk/adult-social-care

Wandsworth

• Telephone: 020 8871 7707, Monday to Friday 9am to 5pm
• Out of hours phone: 020 8871 8999
• Website: https://www.wandsworth.gov.uk/health-and-social-care/adult-social-care/contact-adult-social-care/

Hounslow

• Telephone: 020 8583 3100, Monday to Friday 9am to 5pm
• Email: Adultsocialcare@hounslow.gov.uk
• Out of hours phone: 020 8583 2222, Monday to Friday 5pm to 8am and 24 hours at weekends and bank holidays
• Website: https://www.hounslow.gov.uk/info/20130/safeguarding_adults_at_risk

Social Services for Children

Single Point of Access (SPA) – for both Richmond and Kingston:

• Telephone: 020 8547 5008, Monday to Friday 8am to 5pm
• Out of hours phone: 020 8770 5000
• Website: https://www.richmond.gov.uk/single_point_of_access

Child Protection Team – for Hounslow:

• Telephone: 020 8583 6600
• Website: https://www.hounslow.gov.uk/info/20075/child_protection

Multi-Agency Safeguarding Hub (MASH) – for Wandsworth:

• Telephone: 020 8871 6622
• Out of hours phone: 020 8871 6000, after 5pm weekdays or on weekends
• Email: mash@wandsworth.gov.uk
• Website: https://www.wandsworth.gov.uk/health-and-social-care/children-and-families/report-a-concern-about-a-child/