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Family Matters

Our Parent Support Service provides practical support, advice and information to families with children with disabilities and/or additional needs who are feeling under pressure or who are experiencing difficulties.

We will:

  • Listen to your worries and experiences in a non-judgemental way
  • Work with you to identify what is working and what is not working
  • Support you to focus on areas of family life that you find challenging and will work with you to identify steps to address some of these difficulties
  • Provide you with information on activities and services and will support you to access them.

To find out more call Sian Austin on 07376277779 or Linda Campbell-Arthur on 07903633326 or email

Join us at one of our Workshops:

Where: The Meeting Room, Ruils 4 Waldegrave Road, Teddington TW11 8HT (Buses 33, R68 & 281) There is a very small car park at the rear of the building

When:  We meet on the 4th Tuesday of every month except school holidays from 10.0 until 1.30. Booking is required. We provide a free lunch.
            27th February: Understanding and Managing Anxiety in Children with ASD and ADHD 
            27th March: Special Needs and Puberty
            24th April: Sleep Disorders
            22nd May: Sensory Processing Disorders
            26th June: Relaxation Techniques for Children         

Ruils staff including Sian Austin and Linda Campbell-Arthur, the Family Matters Parent Support Workers, Alex Hardy from Independent Support and Sue Robson from the Sitting & Befriending service, are on hand to answer your questions.



Mrs Peters has a son with complex health & social care needs. When she was referred to us she had no services in place & was struggling to cope. Our Family Support Worker supported her to get a re-assessment which resulted in her getting 6 hours of support from social services. She now has a sitter in place who stays with her son so that she can have a break. She has a specialist car to transport her son in and is managing much better.