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Image: Direct Payment Support Service Richmond

Direct Payment Support Service

Having a Direct Payment gives you the opportunity to purchase your own support. This could mean setting up a contract with the care agency of your choice, paying for activities in your community or employing your own support staff, for example.

We are here to help you to understand what having a Direct Payment involves and to help you to find the right staff to employ. We can:

  • Explain what a Direct Payment is and how it can work for you or your loved one,
  • Help you to recruit and employ your own support staff,
  • Support you to choose a suitable agency or provider,
  • Signpost you to other helpful organisations,
  • Provide a payroll and/or manage your money for you, 
  • Support you to manage your staff and your Direct Payment,
  • Introduce you to other people who use a Direct Payments.

If you are already using a Direct Payment and are looking for a Personal Assistant (PA) to employ, then you can register on our PA Recruitment website You can create your own profile on the site and can search for PAs who are looking for work in your area.

Our first Direct Payment Forum is scheduled for Tuesday 11th September, 1pm - 3pm here at our offices next to Teddington Library. You can meet other DP clients and learn about employer responsibilities. Our offices are fully accessible and a sandwich lunch is provided. For further details click here

Paula, Victoria, Jackie and Maureen are here to help. To find out more, call 020 8831 6088 or email For payroll email 

My father, aged 86, suffered a stroke and I contacted Ruils for advice. Having talked through the options, we decided that employing a Personal Assistant to help with the shopping, cooking and cleaning would be a good solution.
With Ruils help we found an experienced Personal Assistant Dad really liked. Paula helped us to draw up an employment contract and organised insurance and payroll. Having a Direct Payment & the support of Ruils has enabled my parents to stay living at home.
Janet Peters