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Image: Direct Payment Support Service Richmond

Direct Payment Support Service

Having a Direct Payment gives you the opportunity to purchase your own support. This could mean setting up a contract with the care agency of your choice, paying for activities in your community or employing your own support staff. We are here to support you, including the following:

  • Explain what a Direct Payment is and how it can work for you or your loved one,
  • Help you to recruit and employ your own support staff,
  • Support you to choose a suitable agency or provider,
  • Signpost you to other helpful organisations,
  • Provide a payroll service and /or manage your money for you, 
  • Support you to manage your staff and your Direct Payment,
  • Introduce you to other people who use Direct Payments.

If you are already using a Direct Payment and are looking for a Personal Assistant (PA) to employ, then you can register on our PA Recruitment website You can create your own profile on the site and search for and message PAs who are looking for work in your area.

Our Direct Payment Forum runs every 2 months and is an opportunity to come and meet the team and other DP clients to talk about any issues you may have. We normally have a theme or a guest speaker so if you have any burning topics please let us know. Meetings are usually held on the second Tuesday every other month as follows:

Tuesday 13th November - Understanding Pension responsibilities with guest speaker from the Pensions Regulator.
Friday 11th January - Being a Good Boss - how to retain good staff.
Tuesday 12th March - Topic TBC
Tuesday 14th May - Topic TBC
Tuesday 9th July - Topic TBC

Meetings are held here at our fully accessible offices next to Teddington Library - 1pm - 3pm. A sandwich lunch and refreshments is provided. 

Paula, Kirsty and Vicky are here to help. To find out more, call 020 8831 6088 or email For payroll call 020 8831 6270 or email 

My father, aged 86, suffered a stroke and I contacted Ruils for advice. Having talked through the options, we decided that employing a Personal Assistant to help with the shopping, cooking and cleaning would be a good solution.
With Ruils help we found an experienced Personal Assistant Dad really liked. Paula helped us to draw up an employment contract and organised insurance and payroll. Having a Direct Payment & the support of Ruils has enabled my parents to stay living at home.
Janet Peters